Client Story

Empowering the Customer Service Rep

Gartner helped UGI Utilities’ Director of Customer Success reduce turnover and effectively engage employees.

Mission-critical priority

Decrease employee turnover and invest in the company’s current workforce to improve operating expenses and meet KPIs.

How Gartner helped

Surveyed employees to understand coaching efficacy and provided best practices for a new approach.

Business impact

Gained insight into employee voice, reduced turnover by half, revised coaching approach to increase engagement.

Industry

Industry

Energy


Revenue

Revenue

Approx. $7 Billion


Employees

Employees

11,000

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