Tackling the ever-changing customer experience landscape can be overwhelming for quality management leaders. According to a collaborative research report by Gartner and CQI, nearly half of all customer complaints revolve around experience quality - everything from buying and receiving to product unboxing and interactions with company representatives.
To navigate this challenge effectively, it's crucial for quality leaders to understand the connection between shifting customer expectations and Quality 4.0. But how can you ensure that your Quality 4.0 plans are aligned with meeting these evolving customer demands?
Download the Gartner-CQI report to:
- Explore the 7 key drivers that are reshaping customer experience
- Discover 3 actionable steps to address your quality management challenges