Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
5 December 2023
Market Guide for Interactive Demonstration Applications (G00785682) has been republished to add an additional demo creation method (screen capture) for vendor Walnut in the Representative Vendors table. The updated version of this document is now available on gartner.com.
Infographic: CISO Career Journeys and Future Roles (G00797201) has been republished to correct two textual errors in the “Top Skills Listed by CISOs on LinkedIn” section of the Infographic. Firstly, removing the words “and Awareness” from Cybersecurity skill 3. Secondly, replacing the term “ISO 27001” with “CRISC and ITIL” as individuals cannot be ISO 27001 certified and the list needs to show the most popular individual certifications for CISOs. The revised document is now available on gartner.com
1 December 2023
CFO’s Guide to the 2023 Finance Talent Labor Market (G00794692) has been republished to correct the text describing employee intent to stay: About a third of employees have high intent to stay, not low. An updated version is now available on gartner.com.
30 November 2023
Employee Handbook Generator (G00710236) - This tool has been retired from Gartner.com because the tool content is no longer available.
Marketing Job Description Library (G00359748) has been retired from Gartner.com because the resource content is no longer available.
The article Technology Lifecycle Management (G00452026) has been retired from Gartner.com because the content is no longer available.
29 November 2023
Tech CEOs’ Top Levers to Combat the IT Services Talent Crunch (G00800539) has been republished to correct a vendor services error. Applause was described as providing unvetted crowdsourcing services when in fact it provides vetted crowdsourcing services. An updated version is now available on gartner.com.
Emerging Tech: Security — Cyber-Fraud Fusion Is the Future of Online Fraud Detection (G00790000) has been updated. We have slightly expanded the section on the cyber-fraud kill chain to include mention of Netacea and the BLADE Framework. An updated version of this document is now available on gartner.com.
Indirect Cost Savings Ideas (G00467980) - This library has been retired from Gartner.com because the resource content is no longer available.
Market Guide for Video Platform Services (G00785727) has been republished. Figure 1 has been revised to correctly show “Content Mgmt.” as the final stage of the video platform services workflow. An updated version of this document is now available on gartner.com.
Identify Software Growth Opportunities in EMEA (G00774187) has been updated to correct Figure 6 where the U.K. data point was shown twice. A relevant bullet point in the text was also adjusted accordingly. An updated version of this document is now available on gartner.com.
General Managers’ Top Levers to Combat the IT Services Talent Crunch (G00798894), was revised to show that Applause is an example of a vetted crowdsourcing service, rather than an unvetted crowdsourcing service. The updated report is now available on gartner.com.
28 November 2023
Market Guide for Commercial Banking Cash Management and Trade Finance Solutions (G00788847) has been republished to correct the spelling of the vendor Newgen’s platform name in Table 1 in the Representative Vendors section. An updated version of this document is now available on gartner.com.
24 November 2023
Information Security Policy Library (G00370042) - This library has been retired from Gartner.com because the resource content is no longer available.
21 November 2023
How I&O Leaders Can Improve Collaboration With Security Teams (G00799919) has been temporarily retracted while we complete additional internal review to better align the content with Gartner’s best practice advice.
Supply Chain Executive Report: Your Employees Will Leave; Embrace the Turnover (G00799507) has been republished. Schneider Electric’s case study has been updated in the Supply Chain Executive Report PDF to reflect its correct title. An updated version of this document is now available on gartner.com.
20 November 2023
Quick Answer: Why Should CAEs Actively Participate in ERM? (G00802164) has been temporarily retracted because it was published prematurely. If you have downloaded this document, please discard it. We will notify readers when the document has been revised and republished.
Market Guide for Field Service Management (G00786978) has been revised to update Syncron’s “notable new customers” and to add a Note 2 about notable new customers. The revised document is now available on gartner.com.
17 November 2023
Emerging Tech: Smart Space Providers Face Data Sharing and Hardware Challenges (G00797702) has been republished. The vendor “InteliEQ” was inadvertently published as “Intel.” The vendor name has been updated in two places. An updated version of this document is now available on gartner.com.
Market Guide for Digital Communications Governance (G00792885) has been republished. The table in the Representative Vendors section was altered to correct Mimecast’s product names. An updated version of this document is now available on gartner.com.
Market Guide for Communication Consulting & Implementation Services (G00798788) has been republished. Dimension Data has been replaced by its parent company, NTT Data, and Telstra Purple has been replaced by Telstra in Table 1. In addition, Figure 2: Enterprise Communication Consulting and Implementation Services Require a Comprehensive Continuum Approach has been removed. An updated version of this document is now available on gartner.com.
Top 4 Challenges to Improving CCO Personal Effectiveness (G00787283) has been republished to clarify in the summary that “only 8% self-assess as personally effective in their roles,” rather than “only 8% are personally effective in their roles.” An updated version is now available on gartner.com.
16 November 2023
Market Guide for Cloud Web Application and API Protection (G00788949) has been republished to add the product “Tencent Cloud WAF” to Tencent Cloud’s product portfolio. An updated version of this document is now available on gartner.com.
Customer Time to Value is Key to CPaaS Product Differentiation (G00802315) has been republished under a new title. The original title published was too similar to another recently published document. In order to enhance research usability, a decision was made to amend the title of this document to clearly differentiate it from the other piece of research. An updated version of this document is now available on gartner.com.
Provocative Questions Heads of ERM Use to Get More Information (G00805208) has been republished. The evidence section explaining Gartner’s CBR methodology has been revised. An updated version is now available on gartner.com.
Market Guide for Insider Risk Management Solutions (G00770791) has been republished to correct several product names listed in Table 1: Representative Insider Risk Management Solution Vendors. The following product names have been revised: Ekran System insider threat monitoring; Elevate Control and Elevate Engage; Exabeam Fusion SIEM and Fusion; Forcepoint Insider Risk Solutions; Fortinet Security Operations platform; Gurucul Security Analytics and Operations Platform; HUMAN Security Human Defense Platform; and LogRhythm SIEM. The updated version of this document is now available on gartner.com.
15 November 2023
Market Guide for Field Service Management (G00786978) has been revised to update Microsoft’s “notable new customers.” The revised document is now available on gartner.com.
Software Providers’ Performance Snapshot, 2Q23 (G00802348) has been republished to add Splunk to Slide 8’s figure, add Salesforce and Workday to Slide 9’s figure, and add Okta to Slide 12’s figure. An updated version of the document is now available on gartner.com.
14 November 2023
Market Guide for Commercial Banking Cash Management and Trade Finance Solutions (G00788847) has been republished to correct the Representative Vendors section. In Table 1, we changed the cash management product name for the vendor Infosys Finacle to Finacle Cash Management Suite. For the vendor Intellect Design Arena, we added Corporate Treasury Exchange (CTX), iGTB Global Payments and Virtual Account Management (VAM) to the list of cash management product names, and we changed the trade finance product name toiColumbus.ai. An updated version of this document is now available on gartner.com.
10 November 2023
Magic Quadrant for Managed Network Services (G00784012) has been updated. The text about Verizon in the "Vendors Added and Dropped" section was revised for greater clarity. An updated version of this document is now available on gartner.com.
Case Study: Change Readiness Forecast Framework (UNFI) (G00803319) was revised to include an updated presentation deck. The graphics in the downloadable PDF are now consistent with the graphics in the prose. An updated version is now available on gartner.com.
Market Guide for Operational Technology Security (G00777207) has been republished to delete the statement, “Sometimes, these partnerships lead to acquisitions, as was the case in the recent deal between Honeywell and SCADAfence.” Honeywell has indicated that there was no prior partnership. The updated version of this document is now available on gartner.com.
Market Guide for ServiceNow Consulting, Implementation and Managed Services, Global (G00772512) has been revised to adjust the client-related data in the Hexaware Technologies profile. The revised document is now available on gartner.com.
Top Talent Analytics Metrics Reported to Business Leaders (G00803901) has been republished to correct the findings regarding the barriers that business leaders face in taking action on the data reported to them. An updated version is now available on gartner.com.
9 November 2023
Tool: Vendor Identification for AI Foundation Models, China (G00791792) has been updated. In the tool attachment, we have corrected a vendor name in the Foundation Model Providers sheet from九章云集 to九章云极. An updated version of this document is now available on gartner.com.
Digital IQ Index: Inside Pharma Rx Performance 2023 (G00782742) has been updated. In all instances of product names, the correct capitalization has been applied.
8 November 2023
Market Guide for Commercial Loan Origination Solutions (G00797548) has been republished to correct the Representative Vendors section. In Table 2, we corrected the Regions with Company Offices and Year Founded for the vendor Infosys Finacle, and we corrected the product name “TCS BaNCS” for the vendor Tata Consultancy Services (TCS). An updated version of this document is now available on gartner.com.
Market Guide for Retail Store Inventory Management Applications (G00752079) has been republished to correct the Representative Vendors section. In the Cegid and Shopgate vendor profiles, we amended the lists of notable retailer customers for each vendor. An updated version of this document is now available on gartner.com.
3 November 2023
Market Guide for Supply Chain Planning Solutions Systems Integrators (G00778438) has been revised. Table 1 now reflects Cognizant’s implementation experience with Logility, an SCP vendor solution. An updated version of the document is now available on gartner.com.
Emerging Tech: Adoption Trends and Challenges With Blockchain Technology (G00800724) has been republished to correct a misclassification of Blockchain technology in the text. An updated version is now available on gartner.com.
2 November 2023
Market Guide for Gas Emissions Management Solutions (G00768490) has been republished to correct Sphera's product name to SpheraCloud Operational ESG.
1 November 2023
CDAO Agenda 2023: Presence, Persistence and Performance (G00784675) has been revised to correct the order of the vertical axis labels on Figure 5. The revised document is now available on gartner.com.
Vendor Rating: Alibaba (G00781755) has been updated. The Strategy rating in the Overall Rating, Figure 1, was corrected from Positive to Variable. The revised document is now available on gartner.com.
Healthcare Supply Chain: IDN Benchmarking Data-Gathering Template (G00796744) has been republished to add more detail to the description for “Total Spend” on the Contracting Costs sheet of the downloadable tool. It now reads “Total direct managed spend where supply chain provides the primary sourcing role.” An updated version of this document is now available on gartner.com.
30 October 2023
7 Tactics for a More Inclusive Neurodivergent Employee Experience (G00791809) has been republished to correct Neil Milliken’s name and details. An updated version of this document is now available on gartner.com.
Toolkit: Create a RACI Matrix for Data and Analytics Product Management (G00773306) has been republished. The tab named Your RACI Matrix in the downloadable tool was updated to include a row that was inadvertently left out. An updated version of this document is now available on gartner.com.
Market Guide for PPM as a Service Providers (G00745595) has been updated. Offerings and countries of operation for some vendors listed in Table 3 were updated. The revised document is now available on gartner.com.
27 October 2023
Market Guide for Business Process Automation Tools (G00793812) has been republished to update text within Microsoft’s vendor profile to the following: “Microsoft is headquartered in Washington, U.S., and its BPA offering is Microsoft Power Automate, which also comprises RPA with API integration and orchestration, IDP, optical character recognition (OCR), AI, process mining, and task mining capabilities, available for subscription under multiple licensing combinations. The platform is available only as a SaaS offering.” The revised document is now available on gartner.com.
Competitive Landscape: Private Cloud Connectivity Services (G00781819) has been republished. Digital Realty has been added as a service provider for software-defined cloud interconnects in Table 1. In addition, the description for how Digital Realty’s ServiceFabric Connect product competes has been corrected to reflect its fabric-of-fabrics approach and its physical and virtual L2 and L3 connections to cloud providers. An updated version of this document is now available on gartner.com.
Market Guide for Digital Customer Service and Support (G00773761) has been republished to indicate in Table 2 that Liveperson offers Automation of Engagement capabilities. The revised document is now available on gartner.com.
Magic Quadrant for Cloud ERP for Product-Centric Enterprises (G00779879) has been republished to correct the name of vendor Jakob Hatteland Computer AS, now rendered correctly in the Honorable Mentions category.
25 October 2023
Market Guide for Business Process Automation Tools (G00793812) has been republished to update “Ricoh Group (Axon Ivy)” to “Axon Ivy (Ricoh Group)” in both Table 2 and the heading for the vendor profile. The revised document is now available on gartner.com.
Dedicate Supply Chain Resources for a Successful Service Delivery Program (G00791117) has been republished to clarify the legend used in Table 1. An updated version of the document is now available on gartner.com.
24 October 2023
Magic Quadrant for Contract Life Cycle Management (G00780816) has been revised to correctly display Gatekeeper’s R&D and support staff as primarily located in the U.K. and Canada. An updated version of the document is now available on gartner.com.
Market Guide for Supply Chain Planning Solutions Systems Integrators (G00778438) has been revised to correct the Infosys Food & Beverage entry in Table 2 to appear as a full circle, indicating Infosys has delivered for Food and Beverage within the past three years and it is a primary focus for the systems integrator. An updated version of the document is now available on gartner.com.
23 October 2023
Forecast: Semiconductor Capital Spending, Wafer Fab Equipment and Capacity, Worldwide, 3Q23 Update (G00782333) has been republished to correct Tables 2-1 and 4-2, and Figure 2-1 in the downloadable Excel file. An updated version of this document is now available on gartner.com.
20 October 2023
Emerging Tech: Top Use Cases for Earth Intelligence in Land Management (G00778949) has been republished to update the business value benefits in the Descartes Labs user case study example. An updated version of this document is now available on gartner.com.
Market Guide for Identity Verification (G00767637) has been republished to make the following amendments: updating the link to Plaid’s homepage to that of its product, changing the product name of Facephi to Identity Verification, and changing IDcentral’s products to Document Verification, Liveness Detection and Face Match. An updated version of this document is now available on gartner.com.
18 October 2023
Market Guide for E-Commerce Merchandising Solutions for Unified Retail Commerce (G00794297) has been republished to change the name of Fractal’s solution in Table 1 from Customer Genomics to Merchandize Analytics and Planning. The updated document is now available on gartner.com.
The title of Lead in the Middle — What High-Tech Product Leaders Know in 4Q23 and Must Plan for in 2024 (G00803855) has been updated. The title has been changed to reflect guidance and recommendations for 4Q23 rather than 3Q23. An updated version of this document is now available on gartner.com.
2023 CEO Survey Insights for Financial Services Leaders: Definitely Maybe (G00793305) has been republished to update the PPT attachment. An updated version of this document is now available on gartner.com.
17 October 2023
The 2024 CIO and Technology Executive Agenda: Franchise Digital Delivery (G00799046) has been republished to correct our definition of a business franchise in the Executive Summary section. In the italicized paragraph under Figure 1, we amended the text to read: “A business franchise is a business model used for scaling a business with limited centralized resources, where a franchisee uses knowledge, processes and trademarks from the franchiser to operate on their own.” An updated version of this document is now available on gartner.com.
How CAEs Can Present Their Budget for Approval (G00795519) has been republished. This research has been revised so the title more accurately describes the contents of the document. An updated version is now available on gartner.com.
13 October 2023
Forecast: Semiconductor Capital Spending, Wafer Fab Equipment and Capacity, Worldwide, 3Q23 Update (G00782333) has been republished to correct Table 3-1. An updated version of this document is now available on gartner.com.
Magic Quadrant for Cloud ERP for Product-Centric Enterprises (G00779879) has been republished to include vendor Hatteland Technology, which was omitted from the Honorable Mentions category.
12 October 2023
Magic Quadrant for SD-WAN (G00778908) has been republished to correct a date in one of the Strategic Planning Assumptions. The revised SPA now reads: “By 2026, 60% of new SD-WAN purchases will be part of a single-vendor secure access service edge (SASE) offering, up from 15% in 2023.” The updated version of this document is now available on gartner.com.
Market Guide for Product Information Management Solutions (G00779570) has been revised to update Plytix’s investment information and capabilities. The revised document is now available on gartner.com.
Enterprise Third-Party Risk Management (G00778074) has been republished to correct the label in Figure 4 from “adverse regulatory impact” to “adverse reputational impact.” An updated version is now available on gartner.com.
11 October 2023
Tool: Vendor Identification for Cloud Management Toolings (G00797879) has been republished to correct errors in the Excel attachment tool. Spelling has been corrected for the vendor VMware. Information for the vendor HPE has been updated to make clear that they can provide inventory management and SaaS management, and that SaaS offerings are supported. LyondellBasell Industries has been added as a customer reference for this vendor. An updated version of this document is now available on gartner.com.
10 October 2023
Quick Answer: What Are the Top Use Cases of RPA in the Insurance Sector? (G00801678) has been temporarily retracted while we complete the internal review process.
Select Preferred Programming Languages to Maximize Software Maintainability (G00790252) has been republished to correct (1) a data inaccuracy: “88% of engineering leaders believe platform engineering is critical to support software engineering goals” now reads “88% of engineering leaders who have a platform engineering approach to building and using platforms believe platform engineering is critical to support software engineering goals” and (2) an incorrect attribution: The author of ‘Ask Your Developer’ is Jeff Lawson and not, as stated, Jason Hudak. An updated version is now available on gartner.com.
6 October 2023
Market Guide for Energy Management and Optimization Systems (G00779914) has been republished to correct the Representative Vendors section. In Table 1, we changed the name of the vendor CoolPlanet’s platform to CoolPlanet OS. An updated version of this document is now available on gartner.com.
4 October 2023
How Finance Can Reduce DSO by Collaborating With Sales Peers (G00787040) was republished to correct the annual sales figure shown in Table 2. The revised document is now available on gartner.com.
Leadership Vision for 2024: Chief HR Officer (G00779392) was republished to correct the slides in the attached deck; slides eight and nine are now in the correct order. An updated version is now available on gartner.com.
3 October 2023
HR Professionals Masterclass: Becoming a Talent Advisor has been republished to add a note to clarify the intended audience for the masterclass session. An updated version of this document is now available on gartner.com.
2 October 2023
Market Guide for Augmented Analytics (G00780764) has been revised to reflect Altair’s acquisition of RapidMiner in Table 2. The revised document is now available on gartner.com.
27 September 2023
Decision Point for Choosing a Runtime Platform for Cloud-Native Applications (G00773520) has been republished to update “Hazelcast Jet” to “Hazelcast Platform.” The revised document is now available on gartner.com
22 September 2023
Leverage Human Visibility and Digital Analytics for Better Decision Making (G00795707) has been republished. The source lines in Figures 1-9 have been revised to refer to the 2022 Gartner Supply Chain Digitalization Survey.
Market Guide for Unified Endpoint Management Tools (G00786577) has been republished. Ivanti’s vendor profile was altered to remove mentions of mobile threat defense add-ons. The revised document is now available on Gartner.com.
21 September 2023
AI Zodiac: Mapping AI Use Cases to Techniques (G00788306) has been revised to include additional use cases to the Knowledge Discovery, Decision Intelligence and Anomaly Detection/Monitoring families. The revised document is now available on gartner.com.
Use Transportation Crowdsourcing to Optimize Last-Mile Delivery (G00797050) has been revised to correct data insights around shipper challenges amid declining e-commerce sales growth. In addition, the analysis has been revised to more accurately reflect Gartner's position on the crowdsourcing vendors listed in Table 1. An updated version of the document is now available on gartner.com.
20 September 2023
Market Guide for Sales Engagement Applications (G00755754) has been republished to correct the last SPA. It now correctly reads, “By 2026, B2B organizations that unify commercial strategies and leverage multithreaded commercial engagements will outperform their competition by 50%” rather than by 30%.
Increase Buyer Engagement by Deploying 3 Prospecting Fundamentals (G00777769) has been revised to correct the second Strategic Planning Assumption. The revised document is now available on gartner.com.
Market Guide for AIOps, China (G00791955) has been republished to correct the following errors in the vendor selection table:
19 September 2023
In How Inflation Impacts Consumer Attitudes Toward Insurance (G00795029), Figure 1 has been updated to change all mentions of “insurers” to “consumers.” The revised document is now available on gartner.com.
18 September 2023
Tool: Vendor Identification Matrix for Endpoint Protection Platforms (G00765353) has been republished with three amendments to the Microsoft Excel attachment: (1) the graphic on the Instructions tab now features a red border highlighting the Tool’s focus; (2) on the Vendor ID Toolkit tab, AhnLab’s product name and protection features have been revised in Cells E23 and H23 respectively (the latter cell was originally blank); (3) also on the Vendor ID Toolkit tab, Cell Q49 now details Trellix’s third-party XDR integration points (this cell was originally blank). The revised version of this publication is now available to view on gartner.com.
Procurement Insights From the Gartner Supply Chain Top 25 for 2023 (G00788428) has been revised to update two vendors in Table 1. Vendor "The Coca-Cola Company" has been changed to "The Coca Cola Company" and vendor "Alibaba Group" has been changed to "Alibaba." An updated version of the document is now available on gartner.com.
15 September 2023
Prioritize Generative AI Use Cases for Short-term Supply Chain Benefits (G00776575) has been republished. This research has been revised to more accurately describe the contents of the document. An updated version of this document is now available on gartner.com.
14 September 2023
Digital IQ Index: Inside Home Care and OTC Performance 2023 (G00782812) has been updated due to an identified data discrepancy that led to an inaccurate representation of brands’ site and path to purchase subdimension performance. This did not affect brands’ overall rankings. The revised document is now available on gartner.com.
Digital IQ Index: Inside Monobrand Retail Performance 2023 (G00798106) has been revised due to an identified data discrepancy that led to an inaccurate representation of brands’ site and path to purchase subdimension performance. This did not affect brands’ overall rankings. The revised document is now available on gartner.com.
Digital IQ Index: Inside Food and Beverage Performance 2022 (G00783415) has been revised due to an identified data discrepancy that led to an inaccurate representation of brands’ site and path to purchase subdimension performance. This did not affect brands’ overall rankings. The revised document is now available on gartner.com.
13 September 2023
2023 Gartner Supply Chain Top 25: Consumer Products Manufacturing (G00793763) has been republished to remove data for the two supply chain “Masters” (P&G and Unilever), which was inadvertently included in Table 1. An updated version of this document is now available on gartner.com.
Infographic: 2024 Top Technology Investments and Objectives for U.S. Healthcare Payers (G00798760) has been temporarily retracted because it was inadvertently published prematurely. If you have downloaded this document, please discard it. We will notify readers when the document has been revised and republished.
12 September 2023
How to Orchestrate Automated Tests With Continuous Integration (G00797800) has been republished. Figure 7, originally showing two portions of a test results dashboard, has been split into two figures, 7 and 8, to make the details in the screenshots legible for clients. An updated version of this document is now available on gartner.com.
Vendor Rating: ServiceNow (G00778057) has been republished. The “Financial” subheading has been corrected to match the paragraph text. An updated version of this document is available on g.com.
Market Guide for Digital Adoption Platforms (G00779257) has been revised to update two sentences in the vendor Whatfix’s writeup. (1) Whatfix Hub is the name of one of its new products; Integration Hub is an already existing feature of the platform. (2) With respect to Whatfix’s roadmap vision, enhancements to Enterprise Insights are separate from enhancements to its computer-vision-based element detection and information architecture. The revised document is now available on gartner.com.
Market Guide for Data Loss Prevention (G00776480) has been republished to correct the definition of IP in Figure 2, and to correct the following product names in the Representative Vendors table: Microsoft’s product is Microsoft Purview Adaptive Protection; Proofpoint’s product is Proofpoint Enterprise Data Loss Prevention (DLP); Trellix’s product is Trellix Data Loss Prevention (DLP). An updated version of this document is now available on gartner.com.
11 September 2023
Emerging Tech: GenAI Adoption Trends and Future Opportunities (G00796158) has been republished to more accurately describe the contents of the document. An updated version is now available on gartner.com.
Reduce Change Fatigue and Increase Engagement for Finance Employees (G00793845) was republished to correct the data from the 2022 Gartner Workforce Change Fatigue Survey so it accurately reflects our analysis. Figure 1 of the document has been revised to adjust the impact levels of change fatigue on employee outcomes.
8 September 2023
Market Guide for Backup as a Service (G00773555) has been updated. In Table 1, Microsoft 365, Google Workspace, Box, Slack and Salesforce were added to the Supported SaaS Workload column for the vendor Veritas. The revised document is now available on gartner.com.
7 September 2023
Quick Answer: What Do the Recently Announced Salesforce Suites Mean for Customers? (G00787643) has been revised to correct the list of products included in Sales Cloud Suite (Table 1). The revised document is now available on gartner.com.
Video: How to Identify, Fix and Prevent Change Fatigue (G00787874) has been republished. Data shown on screen regarding the impact of change fatigue on key employee outcomes has been adjusted to reflect the latest findings and analysis from the 2022 Gartner Workforce Change Fatigue Survey. An updated version of this video is now available on gartner.com.
Magic Quadrant for Personalization Engines (G00776378) has been revised because the SAP and Salesforce labels were inadvertently transposed in the figure. The revised document is now available on gartner.com.
6 September 2023
2023 Audit Plan Hot Spots Interactive Tool (G00778463) has been retired because the service described is no longer offered to Gartner clients. It has been replaced by the 2024 Audit Plan Hot Spots Interactive Tool.
5 September 2023
Innovation Insight: Bot Management for the IAM Leader (G00787999) has been republished to add a representative vendor that was accidentally omitted. Google has been added to the list of dedicated bot management providers. An updated version of this document is now available on gartner.com.
4 September 2023
Cool Vendors for the Modern Security Operations Center (G00787019) has been republished. Because of a technical issue, the vendor Defants was accidentally omitted from original version. An updated version of this document is now available on gartner.com.
31 August 2023
Market Guide for Mobility as a Service (G00790161) has been republished to update the title, summary, recommendation, representative vendors link and to amend the Representative Vendors section (the name of the vendor “myCicero” has been changed to “MooneyGo”). An updated version of this document is now available on gartner.com.
28 August 2023
Top Strategies to Ensure Renewals in a B2B Subscription Model (G00789253) was republished. The document was updated to specify that customers, rather than vendors, will delay a decision to renew a subscription when presented with last-minute pricing surprises. The revised document is now available on Gartner.com.
Enhance Monitoring and Observability via Telemetry Pipelines (G00786329) has been republished to update vendor information in the Weaknesses section and in Table 1. The Weaknesses section no longer lists Cribl as an example of a cloud-based solution to clarify Cribl is not based solely in the cloud. The Supported Deployment Models column in Table 1 has been updated in the rows for Mezmo, Calyptia, Edge Delta and observIQ. The Product Name column for Edge Delta has been revised to correct the product name. An updated version of this document is now available on gartner.com.
25 August 2023
Magic Quadrant for Digital Commerce (G00777501) has been republished to correct a misspelling in SAP’s component “SAP Recommerce.” The revised document is now available on gartner.com.
Market Guide to GRC Tools for Assurance Leaders (G00790750) has been republished to correct the number of vendors reporting postimplementation support. An updated version is now available on gartner.com.
24 August 2023
Magic Quadrant for Robotic Process Automation (G00776666) has been republished. The statement about WorkFusion in the Dropped section has been revised to make it clear that although this vendor did not satisfy the inclusion criteria for this Magic Quadrant and no longer focuses primarily on selling RPA, it maintains its base of RPA customers. An updated version of this document is now available on gartner.com.
Market Guide for Cloud Management Tooling (G00770080) has been updated. The hyperlink for vendor Kion in Table 8 has been relinked to the vendor’s correct website. The revised document is now available on gartner.com.
Critical Capabilities for Robotic Process Automation (G00778060) has been republished. The statement about WorkFusion in the Dropped section has been revised to make it clear that although this vendor did not satisfy the inclusion criteria for this Critical Capabilities and no longer focuses primarily on selling RPA, it maintains its base of RPA customers. An updated version of this document is now available on gartner.com.
Tool: Gartner Digital Automaker Index (G00790082) has been republished to add Figure 1 to the “When to Use” section. This figure illustrates an overall index for the Gartner Digital Automaker Index. An updated version of this document is now available on gartner.com.
23 August 2023
Organizational Fit Diagnostic (G00709943) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Data Interactive: Cost of Poor Quality (G00784739) has been republished. The Data Interactive tool’s filter for industry has been removed, year filters have been changed to “2018-2019” and “2020-2022,” revenue filters have been changed to “less than or equal to $10 billion” and “more than $10 billion,” a new business model filter option has been added, and archived content has been removed. An updated version of this document is now available on gartner.com.
22 August 2023
Tool: Gartner Digital Automaker Index (G00790082) has been republished to correct the downloadable Excel attachment’s functionality. An updated version of this document is now available on gartner.com.
Hype Cycle for Data Science and Machine Learning, 2023 (G00792722) has been revised to update the position of prompt engineering. The revised document is now available on gartner.com.
Hype Cycle for IT Management Intelligence, 2023 (G00792530) has been revised to update the position of prompt engineering. The revised document is now available on gartner.com.
Hype Cycle for Software Engineering, 2023 (G00791744) has been revised to update the position of prompt engineering. The revised document is now available on gartner.com.
Hype Cycle for Cloud Platform Services, 2023 (G00791094) has been revised to update the position of prompt engineering. The revised document is now available on gartner.com.
Hype Cycle for Natural Language Technologies, 2023 (G00790908) has been revised to update the position of prompt engineering. The revised document is now available on gartner.com.
17 August 2023
Quick Answer: Measuring Financial Empowerment Support (G00786658) has been republished to clarify that a customer who scores 30 or above for their financial empowerment support score would, on average, agree or strongly agree with all five statements. An updated version of this document is now available on gartner.com.
16 August 2023
Quick Answer: How Do I Obtain Isolated Private Cloud Services? (G00786852) has been republished to update the reference to the U.K. Intelligence Community Cloud in Note 2. The updated version of this document is now available on gartner.com.
Competitive Environment: SAP S/4HANA Application Service Providers (788881) has been updated to correct Slide 11 of the downloadable presentation. The y-axis was missing its “Millions of Dollars” label, and the Management and Implementation labels were transposed. An updated version of this document is now available on gartner.com.
14 August 2023
Infographic: Build Business Technologists' Cyber Judgment to Improve Risk Decision Making (G00780945) has been republished to correct the number and type of survey respondents listed, which should have included business technologists. An updated version of this document is now available on gartner.com.
11 August 2023
Emerging Tech: Security — Venture Capital Growth Insights for Cyber-Physical System Security (G00781438) has been republished to add a vendor “Xage Security” to the vendor list under CPS protection platforms used to identify, inventory and prioritize. An updated version of this document is now available on gartner.com.
10 August 2023
Hype Cycle for User Experience, 2023 (G00791666) has been revised to add a profile for superapps. The revised document is now available on gartner.com.
8 August 2023
Digital IQ Outlook: Multibrand Retail 2023 (G00795328) has been updated to remove the dollar symbols in Figure 13 so the bars in the chart reflect number of ad impressions. The revised document is now available on gartner.com.
Quick Answer: How Do I Obtain Isolated Private Cloud Services? (G00786852) has been has been updated. In Note 2: Examples of Isolated Cloud Deals, the bullet regarding the U.K. GCHQ cloud has been revised for additional clarity and to update the source. An updated version of this document is now available on gartner.com.
Tool: 4 Steps to Identify Change Fatigue Risk (G00784297) has been republished. We have corrected the data included in this research report from the 2022 Gartner Workforce Change Fatigue Survey to accurately reflect our analysis. Slides 4 and 5 have been revised. An updated version of this document is now available on gartner.com.
7 August 2023
A Generative AI Playbook for CDAOs (G00791991) has been republished. We have republished this document to include an updated attachment. An updated version of this document is now available on gartner.com.
How to Fix Change Fatigue (G00785325) has been republished to correct data included in this research report from the 2022 Gartner Workforce Change Fatigue Survey to accurately reflect our analysis. An updated version is now available on gartner.com.
4 August 2023
Market Guide for Service Mesh (G00786808) has been republished to correct the name of the vendor Greymatter.io by capitalizing the first letter and to change its product name to Greymatter in the Table of Representative Vendors. An updated version of this document is now available on gartner.com.
Quick Answer: How CDAOs Can Partner With CEOs to Drive Business Value (G00786789) has been revised to update the title. The revised document is now available on gartner.com.
Quick Answer: How CDAOs Can Partner With CTOs to Drive Business Value (G00781332) has been revised to update the title. The revised document is now available on gartner.com.
How to Prevent Change Fatigue Risk (G00788451) has been republished to correct the data from the 2022 Gartner Workforce Change Fatigue Survey to accurately reflect our analysis. An updated version is now available on gartner.com.
How to Identify Change Fatigue Risk (G00781918): We have corrected the data included in this research report from the 2022 Gartner Workforce Change Fatigue Survey to accurately reflect our analysis. Figures 1 and 2 have been updated as well as the first Key Finding.
Change Management Masterclass: Avoid Change Fatigue In Your Workforce (On Demand Webinar) has been republished. We have corrected the data included in slide 13 of the downloadable presentation to accurately reflect our analysis from the 2022 Gartner Workforce Change Fatigue Survey. This is reflected in the presentation document, but not in the replay.
3 August 2023
Market Guide for Enterprise Desktops and Laptops (G00760907) was republished. We have updated mentions of HP to HP Inc. to reflect the company’s correct name. The revised document is now available on gartner.com.
2 August 2023
Tool: 2024 Diversity, Equity and Inclusion Holiday Calendar (G00797559) has been republished to add a disclaimer to indicate that this tool is not an exhaustive nor comprehensive list. An updated version is now available on gartner.com.
The Seller Role of the Future (G00795007) has been republished. The Current State/Problem section has been updated with a statistic showing that only 25% of sellers strongly agree they complete all tasks assigned to them while also meeting company standards of high quality.
1 August 2023
Europe Context: Magic Quadrant for Warehouse Management Systems (G00792713) has been republished with two corrections. In the Market Differentiators section, the forecast spend estimates for WMS in Europe have been corrected to exceed $1.5 billion in 2027 at a five-year CAGR of 16%. In the Notable Vendors section, the logistics software solutions description for SAVOYE has been corrected to replace electronic data interchange (EDI) with GS1 standards. An updated version of the document is now available on gartner.com.
Policy Library (G00451794) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Competitive Landscape: Communications Platform as a Service (G00766381) has been republished to fix the positioning of labels in Figure 1. The “DIY CCaaS platform” and “Added channels, visual-builder-based chatbots” labels have been swapped, along with the “OTT channels, omnichannel views and orchestration” and “Voice and SMS integration” labels. An updated version of the document is now available on gartner.com.
Tool: Digital Commerce Vendor Guide, 2023 (G00783016) has been republished to update the following: contact information for Creative Virtual, Haptik, Oro and Pattern; product names for BazaarVice, PowerReviews and Oro; and the location of Oro’s headquarters. The revised document is now available on gartner.com.
2023 Gartner Supply Chain Top 25: Consumer Products Manufacturing (G00793763) has been republished to clarify that 2023 is the ninth year P&G has been recognized in the Masters category. An updated version of this document is now available on gartner.com.
31 July 2023
Data Interactive: Find Decision Leaders for Martech Purchases (G00796261) was revised to correct the “Purchase category” bullet from “finance software” to “martech software.” An updated version of the document is now available on gartner.com.
Renew Focus on Value Proposition as Brand Switching Escalates Amid Inflation (G00787152) has been revised to update the n count and base information in both figures. The revised document is now available on gartner.com.
The peer-indexed performance charts in Peer-Indexed Performance Analysis: Top 10 IT Services Providers (G00789230) have been updated. The underlying data remains the same, but we have made changes to the chart labels. The previous version called out the revenue value for each vendor. This has been changed to reflect the year-over-year revenue growth for each vendor. A secondary label now displays the vendor revenue amount for the two highest-revenue vendors. An updated version of this document is now available on gartner.com.
28 July 2023
Emerging Tech: Metaverse Top Adopter Patterns — Deliver Value While Avoiding Hype (G00789922), ) has been republished. The evidence section explaining Gartner’s CBR methodology has been revised. An updated version of this document is now available on gartner.com.
Emerging Tech: Adopter Anti-patterns — Metaverse Use Cases Are Plagued by Low Adoption (G00780692) has been republished. The evidence section explaining Gartner’s CBR methodology has been revised. An updated version of this document is now available on gartner.com.
27 July 2023
Use-Case Prism: Artificial Intelligence for Customer Service (G00775170) has been republished to correct some discrepancies between the values listed in Figure 2 and the corresponding scores in Tables 2 and 5, specifically in relation to the following use cases: Speech Sentiment Analytics, Human-in-the-Loop AI Training, Predict Customer Lifetime Value, Knowledge Graphs for Chatbots, and AI-Based Customer Routing. An updated version of this document is now available on gartner.com.
Hype Cycle for Infrastructure Strategy, 2023 (G00790892) has been revised to update the description given in the Hype Cycle section of the placement of innovations on the slope and peak. The revised document is now available on gartner.com.
26 July 2023
Request for Proposal Generator (G00711402) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Records Management Policy Generator (G00710840) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Contract Management Policy Generator (G00710884) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
MBO Generator (G00711397) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Non-Disclosure Agreement Generator (G00711400) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Social Media Policy Generator (G00711403) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
25 July 2023
Tool: Quality Management System Software Vendor Evaluation Model (G00792336) has been republished to add external links to all representative vendors listed in the Microsoft Excel attachment/Representative Vendor Profiles tab. An updated version is now available on gartner.com.
Toolkit: Use Scenario Planning to Guide Your Strategies and Plans (G00791286) has been updated to replace some of the PowerPoint attachments, for which draft versions were inadvertently included. An updated version of this document is now available on gartner.com.
24 July 2023
Forecast: Enterprise IT Spending for the Communications, Media and Services Markets, Worldwide, 2021-2027, 2Q23 Update (G00787078) has been republished as the estimates for the security software market, which are included in the infrastructure software market forecast, were of 1Q23 vintage and not as intended for the updated 2Q23 estimates. In this revised 2Q23 update, correct estimates are now included. Although a relatively small correction in terms of total spend, this republication ensures consistency of estimates across all the relevant 2Q23 publications.
Vendor Rating: Samsung Electronics (G00768793) has been republished to correct an error in Figure 2. Samsung Electronics’ Cash Flow From Operations Margin score was incorrectly given as 2. The figure has been updated to reflect the correct score of 8. An updated version of this document is now available on gartner.com.
21 June 2023
Building a Unified Commercial Strategy: Drive High Margin Deals by Aligning Sales and Marketing (G00788465) has been republished. The Current State/Problem section has been updated to reflect that B2B buyers are 28% (and not 22%, as originally stated) more likely to regret self-service purchases than traditional rep-led purchases.
20 July 2023
Magic Quadrant for Finance and Accounting Business Process Outsourcing (G00775356) has been republished to correct a data point in the initial paragraph of the write up for IBM: from 0% for transformation advisory services to 30%, in reference to its F&A BPO clients. An updated version of this document is now available on gartner.com.
19 July 2023
Range-Based Demand Planning: Accuracy Trumps Precision (G00342173) has been republished to fix the arrow placement in the P+1 column in Figure 3: Demand Plan That Is “Good Enough.” An updated version of the document is now available on gartner.com.
18 July 2023
Market Guide for Identity Governance and Administration (G00775672) has been republished to change the vendor RSA’s product name from “SecureID” to “Governance & Lifecycle.” An updated version of this document is now available on gartner.com.
Forecast: IT Spending, China, 2021-2027, 2Q23 Update (G00791463): Forecast: IT Spending, China, 2021-2027, 2Q23 Update (G00791463) has been republished to correct the software market data in the downloadable Excel file. The security software market, included as part of the infrastructure software market, correct estimates are now included in this revised 2Q23 update. Although a relatively small correction in terms of total spend, this republication ensures consistency of estimates across all the relevant 2Q23 publications. An updated version of this document is now available on gartner.com.
Gartner Market Share Data: Top 10 Vendors by Market Segment, Worldwide, 2021-2022 (G00782932) has been republished to correct the data table, called Top 10 Communications Technology and Services (CTS) Revenue Market Share by Market, 2021-2022 (Millions of U.S. Dollars), in the downloadable Excel file. An updated version of this document is now available on gartner.com.
Vendor Rating: TCS (G00774840) has been republished. A section heading listed an incorrect rating. An updated version of this document is now available on gartner.com.
17 July 2023
Emerging Tech: Security — Venture Capital Growth Insights for Cyber-Physical System Security (G00781438) has been republished to add a vendor “Phosphorus Cybersecurity” to the vendor list under CPS protection platforms used to identify, inventory and prioritize. An updated version of this document is now available on gartner.com.
Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2021-2027, 2Q23 Update (G00787076) has been republished as the estimates for the security software market which are included in the infrastructure software market forecast, were of 1Q23 vintage and not as intended the updated 2Q23 estimates. In this revised 2Q23 update, correct estimates are now included. Although a relatively small correction in terms of total spend, this republication ensures consistency of estimates across all the relevant 2Q23 publications. An updated version of this document is now available on gartner.com.
Hype Cycle for ICT in China, 2023 (G00790916) has been republished to correct an error in Figure 1. The time to plateau and maturity of Data Middle Office have been updated to indicate its situation as being “obsolete before plateau.” An updated version of this document is now available on gartner.com.
14 July 2023
Market Share: PCs, Tablets and Mobile Phones, All Countries, 1Q23 Update (G00787890) is republished due to the backward order of 2Q22 and 3Q22 in "Shipments Pivot Table."
Hype Cycle for Monitoring and Observability, 2023 (G00791091) has been updated to include the DEX profile on the Hype Cycle. The revised document is now available on gartner.com
Forecast: Enterprise Infrastructure Software, Worldwide, 2021-2027, 2Q23 Update (G00787970): Forecast: Enterprise Infrastructure Software, Worldwide, 2021-2027, 2Q23 Update (G00787970) has been republished as, unfortunately, the estimates for the security software market, included as part of the infrastructure software market, were of 1Q23 vintage and not as intended the updated 2Q23 estimates. In this revised 2Q23 update, correct estimates are now included. Although a relatively small correction in terms of total spend, this republication ensures consistency of estimates across all the relevant 2Q23publications.
Gartner Market Databook, 2Q23 Update (G00795164) has been republished to correct the software market data in the downloadable Excel file. The security software market, included as part of the infrastructure software market, correct estimates are now included in this revised 2Q23 update. Although a relatively small correction in terms of total spend, this republication ensures consistency of estimates across all the relevant 2Q23 publications. An updated version of this document is now available on gartner.com.
12 July 2023
Vendor Rating: Oracle (G00770738) has been revised to update Figure 1. The revised document is now available on gartner.com.
11 July 2023
Board Brief on Generative AI (G00794593) has been republished to correct the estimated number of ChatGPT users in one week to 1 million users. An updated version of this document is now available on gartner.com.
Improve Employee-Manager Relationship Quality to Boost Evaluation Effectiveness (G00785022) was revised to correct a data label in Figure 2. The label now correctly reads: “High Process Credibility and Emotional Management.” An updated version is now available on gartner.com.
10 July 2023
Internet of Things Forecast Database (G00765830), along with all previous iterations, has been removed from gartner.com. Gartner’s market forecasts are usually presented through standard Excel-based spreadsheets. However, the IoT forecast has traditionally been presented through a custom self-service interface at Machina Research. Client feedback has been that downloadable data and pivot tables arepreferred over the use of this interface. This will also improve the consistency of the IoT forecast with other download formats and improve its findability on gartner.com. Gartner’s IoT forecast is now available in Forecast: Internet of Things, Endpoints and Communications, Worldwide, 2021-2032, 2Q23 Update (G00788874).
Vendor Rating: IBM (G00773948) has been updated to modify formatting on its figures to retain consistency. Figure 2 has been redesigned. Additionally, capitalizations have been updated to reflect “IBM zSystems” and “LinuxONE” in the text and in Figure 2. The revised document is now available on gartner.com
7 July 2023
Emerging Tech: Top Semiconductor Technology Trends Impacting Data Centers for 2023 (G00784163) was revised to correct the line labels in Figure 1, as well as in the corresponding image in the PowerPoint attachment. An updated version of the document is now available on gartner.com.
Vendor Rating: IBM (G00773948) has been updated to modify formatting on its figures to retain consistency. Figure 2 has been redesigned. Additionally, references to product vendor capitalization have been clarified to reflect “IBM zSystems” and “LinuxONE.” The revised document is now available on gartner.com
Emerging Tech: Tech Innovators in Earth Intelligence (G00776493) was revised to more accurately reflect vendor BlackSky’s SAR satellite capabilities. An updated version of this document is now available on gartner.com.
6 July 2023
Market Share: Enterprise Application Software as a Services, Worldwide, 2022 (G00788933) has been republished to show improved 2021 and 2022 estimates for other software vendor category. The adjusted estimates reflect our improved understandingof the cloud penetration across countries. An updated version of this document is now available on gartner.com.
5 July 2023
China Context: ‘Market Guide for Server Virtualization’ (G00781946) has been updated to include Tencent in Table 1. The revised document is now available on gartner.com.
Data Interactive: Identify Decision Makers in Finance Technology Buying Teams (G00792780) has been republished to update the names in the Software Purchase Category filter within the interactive tool. Other unspecified BUs was added to the Other bullet within the Data Insights section. An updated version of the document is now available on gartner.com.
3 July 2023
Sales Success: Building and Retaining Diverse Teams That Win (G00788171) has been revised to correct a statistic in the Introduction section. Seller attrition is 41% above CSO targets, not at a “substantial 41%” itself. The Evidence section has also been updated. The revised document is now available on gartner.com.
30 June 2023
Benchmark Your Enterprise Digital Spending (for Capital-Intensive Industries) (G00778726) was revised to correct the labels assigned to the donut chart in Figure 4. The chart now accurately reads, “67% Operating Budget” and “33% Capital Budget.” An updated version is now available on gartner.com.
28 June 2023
Market Guide for Event Technology Platforms (G00773542) has been republished to update the list of Product, Service or Solution Name for Cisco in Table 1. An updated version of this document is now available on gartner.com.
26 June 2023
Market Guide for Cloud Management Tooling (G00770080) has been updated: In Table 5, Cloudhealth was corrected to CloudHealth and the vendor name IBM Turbonomic was corrected to IBM; in Table 7, Palo Alto Networks’ product name was corrected from Cloud-Native Application Protection Platform (CNAPP) to Prisma Cloud; Flexera was moved from Table 4 to Table 5; and Cloudaware was removed from Table 5 and remains in Table 4. The revised document is now available on gartner.com.
Vendor Rating: NEC (G00775641) has been updated to publish the current version of Figure 1; an older version was erroneously published. An updated version of this document is now available on gartner.com.
Evaluating Recruiting Functional Performance in an Era of Volatility (G00782195) has been republished to correct a labeling error on the x-axis in Figure 6. The label which previously read “2016” now accurately reads “2019.” An updated version is now available on gartner.com.
23 June 2023
Midmarket Context: Magic Quadrant for Public Cloud IT Transformation Services (G00776544) has been republished. AllCloud’s North American headquarters has been corrected as Denver, Colorado, U.S. An updated version of this document is now available on gartner.com.
22 June 2023
Emerging Tech: Generative AI Code Assistants Are Becoming Essential to Developer Experience (G00790320) has been republished due to a publishing systems error that omitted the fourth Critical Insight section. The Critical Insight: Using AI Code Assistants Will Also Present Risks That Must Be Considered and Mitigated by Product Leaders section has been added.An updated version of the document is now available on gartner.com.
21 June 2023
Vendor Rating: Intel (G00768545) has been republished. Figures 1 and 2 were updated. An updated version of this document is now available on gartner.com.
Case Study: Strategy-Aligned COE for Evolving Organizational Effectiveness (G00780133) has been temporarily retracted from Gartner.com while we conduct additional external review of the case study materials.
20 June 2023
Market Guide for Ukrainian Information Technology (G00787549) has been revised to update Figures 5 and 6. The revised document is now available on gartner.com.
Market Guide for Backup as a Service (G00773555) has been updated to include the row in the vendor table for Spin.AI, which was missing from the original table at the time of publication. The revised document is now available on gartner.com
How to Drive Sellers’ Adoption of Generative AI (G00790593) has been republished. The document has been updated regarding the percentage of chief revenue officers that will resource a generative AI program in their go-to-market functions.
16 June 2023
Market Guide for Ad Tech Platforms (G00783614) has been revised to correct Amazon’s 2022 advertising revenue number in Amazon’s Vendor Profile writeup. The revised document is now available on gartner.com.
In Emerging Tech: How to Buy the Right Ecosystem or Marketplace Solution (G00768151), Figure 2 contained the same image as Figure 1. The correct image has been placed in Figure 2, and the corrected report is now available on gartner.com.
15 June 2023
Quick Answer: How Are ERM Teams Contributing to Resilience? (G00790741) has been republished to correct the percentages in Figure 1. An updated version is now available on gartner.com.
Research & Development Score (G00710327) has been retracted from Gartner.com. The interactive tool associated with this publication has been retired and is no longer available on gartner.com. This information is now available in the new R&D Leader Score (RDGXLSCORE), which is already live on g.com.
Tool: Vendor Identification for Application Security Testing Tools in China (G00780028) has been republished. We have updated the tool to correctly reflect its usage permissions. The revised document is now available on Gartner.com.
14 June 2023
IIA’s Proposed Internal Audit Standards Shake-Up — a Brief Overview for CAEs (G00790928) has been republished with an update to reflect the IIAA comment period closed 30 May 2023 and includes a downloadable overview. An updated version is now available on gartner.com.
12 June 2023
CSP-OT Market View, 2021-2022 (G00770677) has been republished to correct the total market size revenues in slide 12. An updated version is now available on gartner.com.
9 June 2023
Government Sovereign Cloud: What Technology Service Providers Need to Know (G00788674) has been republished to remove Slide 13, which contained outdated data, specifically for the vendor IBM. An updated version of this document is now available on gartner.com.
The Future of AI: Reshaping Society (G00792868) has been republished. We have removed an “example new jobs” list from the slide “How Will AI Impact Jobs and Value?” of the Framework presentation deck download. An updated version of this document is now available on gartner.com.
8 June 2023
Market Share Analysis: Communications Service Provider Operational Technology, Worldwide, 2021 (G00763249) has been republished to correct the total market size revenues in Figure 1, showing Top Five CSP-OT Providers, Worldwide, 2021. An updated version is now available on gartner.com.
Tool: HR Activity Allocation Within HR Structures (G00793931) was revised to include an updated formula within the tool. An updated version of the Microsoft Excel (.xls) tool is now available on gartner.com.
7 June 2023
Serving the Community and Strengthening Culture: An Interview With Former Southern Company CEO Tom Fanning (G00777830) has been republished to note that Fanning’s role with the company has changed. An updated version of this document is now available on gartner.com.
5 June 2023
Market Guide for DDoS Mitigation Solutions (G00742109) has been updated to remove reference to Progress (Kemp Technologies) and its product, LoadMaster, because the vendor and the product no longer fit our Inclusion Criteria. An updated version of this document is now available on gartner.com.
2 June 2023
Market Guide for DDoS Mitigation Solutions (G00742109) has been updated to change the name of a no-longer-applicable product (DDOS Defender) to Progress LoadMaster in Kemp Technologies entry in Table 1. An updated version of this document is now available on gartner.com.
31 May 2023
Supply Chain Brief: July 2024 E-Invoicing Mandate in France: What Chief Procurement Officers Must Know (G00791664) has been revised to clarify the rationale for including specific vendor types in Table 1. An updated version of this document is now available on gartner.com.
Market Guide for Digital Accessibility (G00760204) was republished. We have updated the Market Introduction paragraph. The revised document is now available on Gartner.com.
30 May 2023
Market Share: Security Consulting Services, Worldwide, 2022 (G00785547 ) has been republished to revise the revenue data of Tata Consultancy Services (TCS) in the downloadable Excel attachment. An updated version of this document is now available on gartner.com.
26 May 2023
Market Share: All Infrastructure Software, Worldwide, 2022 (G00790404): We are republishing this report due to a technical issue with the Excel file attached with this document. The earlier published version, 17 May 2023, was not able to convert data to a non-USD currency using the “Convert to Currency” function on “Pivot Table” tab of the Excel file. The new republished version has rectified this issue.
Presentation: What Product Leaders Must Know About Industry Cloud Platform Adoption by Communication Service Providers (G00792947) has been republished to correct slides 3 and 25 in the downloadable PowerPoint file. On both slides, the percentage of CSP respondents considering hyperscale cloud providers for their ICP needs was changed to 50%. An updated version of this document is now available on gartner.com.
Five Steps for U.S. Federal Agencies to Prepare for TMF Proposals (G00786758) has been temporarily retracted to clarify our assessment of major civilian agencies’ usage of funding for tech modernization on Page 7 of the downloadable PowerPoint attachment. If you have downloaded this document, please discard it. We will notify readers when the document has been revised and republished.
The Gartner Supply Chain Top 25 for 2023: Masters, Top 25 and Industry Leaders (G00794422) has been republished to amend the presentation and order of the company logos displayed on Slide 6 in the downloadable PowerPoint deck. An updated version of this document is now available on gartner.com.
25 May 2023
Merlin (Supplier Relationship Scorecard Platform (G00766039) has been republished to correct the naming of the custom scorecard and theformatting of the scorecard selection page. An updated version of this document is now available on gartner.com.
23 May 2023
Market Guide for Event Stream Processing (G00764985) was republished 23 May 2023. GigaSpaces (Flink), Evam, GridGain Systems, Materialize, Pathway and ScaleOut Software were added to the paragraph about unified real-time platform vendors. The revised document is now available on gartner.com.
22 May 2023
Market Share: Semiconductor Wafer Fab Equipment, Worldwide, 2022 (G00782335)has been republished to correct the segmentation of the Atomic Layer Deposition category and reflect the correct exchange rate calculations for Japanese companies in the downloadable Excel file. An updated version of this document is now available on gartner.com.
19 May 2023
Magic Quadrant for Application Security Testing (G00770949) has been revised to reflect Sonatype’s position as a Niche Player, having been mistakenly referred to as a Challenger in its writeup. An updated version is now available on gartner.com.
Quick Answer: What Is GPT-4? (G00790586) was revised to correct the description of GitHub Copilot, clarifying it includes new features in technical preview that integrate GPT-4, rather than being a whole new product leveraging GPT-4. An updated version of the document is now available on gartner.com.
Tool: Vendor Identification for Security Threat Intelligence Products and Services (G00784555) has been republished after changing name of the vendor “Digital Shadows, a ReliaQuest company” to “ReliaQuest” in the “TI Providers” and “Illustrative List” tabs of the Excel Tool file. An updated version of this document is now available on gartner.com.
Market Guide for Security Threat Intelligence Products and Services (G00763553) has been republished after changing the vendor “Digital Shadows, a ReliaQuest company” to “ReliaQuest” and expanding the services that the vendor SecAlliance provides by adding “Threat Intelligence Platform” and “TIBER-EU Exercises” in Table 3. An updated version of this document is now available on gartner.com.
18 May 2023
Market Guide for Innovation Management Tools (G00763383) has been republished. References to a named partner in two vendor profiles have been removed due to new information that casts doubt on the strength of these partnerships.
Improved Digital Engagement for SME Clients: A Business Banking Trend for 2023 (G00792207) has been republished to revise the titles of Note 1 and Note 2. Additionally, in the Implications section, the first sentence of the last paragraph has been rephrased. An updated version of this document is now available on gartner.com.
12 May 2023
Market Share: Data Center Hardware Integrated Systems, Worldwide, 4Q22 Update (G00787844) has been republished to correct Huawei’s 2Q22 revenue in the downloadable Excel file. An updated version of this document is now available on gartner.com.
10 May 2023
Market Share: All Software Markets, Worldwide, 2022 (G00788928) has been republished to show improved 2021 and 2022 estimates for seven vendors: Microsoft, iQor, StreamSets, SoftwareAG, Skyhigh Security, Stibo and BluJay. Changes have also been made to the other software vendor category. Adjustments have been made that change the allocations of revenue between markets and subsegments. In a few cases, total revenues have changed as well. We have moved revenues of Trustware and AlertLogic to Other Software Vendors. Finally, we have changed the name of Gloo to Solo.io. An updated version of this document is now available ongartner.com.
Market Guide for Ad Tech Platforms (G00783614) has been revised to correct the name of Simpli.fi’s product in the Representative Vendors table. It is Advertising Success Platform, not Programmatic Marketing Platform. The document has also been revised to remove a reference to UID2.0 in Criteo’s vendor profile writeup. The revised document is now available on gartner.com.
Reconfigure Your Technology Workforce Model to Be Resilient in Uncertain Times (G00782647) has been republished to remove references to borderless workers in Figures 1 and 2. An updated version of this document is now available on gartner.com.
9 May 2023
Market Guide for Utility Customer Information Systems (G00761956) has been republished to correct the Market Description section. In Table 1, we corrected the entry for the vendor Gentrack to show that it does not provide customer information system product capabilities for sewer and garbage collection. An updated version of this document is now available on gartner.com.
A CTO’s Guide to Navigating the Cloud-Native Container Ecosystem (G00785512) was republished 9 May 2023. Vendor Weaveworks was moved from the Observability category to the CI/CD category in Figure 1 and Table 1 to correctly reflect its position as a CI/CD vendor. The revised document is now available on gartner.com.
Board Brief on Generative AI (G00794593) has been republished to remove Slide 8 from the downloadable PowerPoint attachment, because the slide had been inadvertently included in the deck. An updated version of this document is now available on gartner.com.
5 May 2023
Market Share: Managed Security Services, Worldwide, 2022 (G00787070) has been republished to revise the revenue data of Tata Consultancy Services (TCS), and accordingly other vendors’ revenue has also been changed in the downloadable Excel attachment. An updated version of this document is now available on gartner.com.
In Emerging Tech: Security — Emergence Cycle for Automated Moving Target Defense (G00787903), the sample vendors listed for streaming security data analysis included Micro Focus. Because OpenText completed the acquisition of Micro Focus in January, we have removed Micro Focus from the list and added OpenText. The updated report is now available on gartner.com.
Market Share: Outsourced Semiconductor Assembly and Test Service Provider, Worldwide, 2022 (G00776614): This research note has been republished to correct revenue double counting in the downloadable Excel file. An updated version of this document is now available on gartner.com.
4 May 2023
Gartner’s Market Share Navigator Interactive Tool (G00739654) has been retracted from Gartner.com. The interactive tools associated with this publication have been retired and are no longer available. This information is now available in the “Gartner Vendor Revenue Profiles” document, a downloadable file that provides an easy way to compare these VRPs across the market segments.
Gartner Vendor Revenue Interactive Tool (G00726976) has been retracted from Gartner.com. The interactive tools associated with this publication have been retired and are no longer available. This information is now available in the “Gartner Vendor Revenue Profiles” document, a downloadable file that provides an easy way to compare these VRPs across the market segments.
Gartner Vendor Revenue Interactive Tool (G00752282) has been retracted from Gartner.com. The interactive tools associated with this publication have been retired and are no longer available. This information is now available in the “Gartner Vendor Revenue Profiles” document, a downloadable file that provides an easy way to compare these VRPs across the market segments.
What Healthcare CMOs Need to Know About Inflation’s Effect on U.S. Consumer Sentiment (G00786806) has been republished. The third Key Finding, the data in Figure 3, and the paragraph preceding Figure 3 have been updated to better convey the subset of responses. Thirty-three percent of all survey respondents are rethinking their health coverage. Of those consumers, 53% are considering decreasing their coverage."
2 May 2023
Gartner Vendor Revenue Interactive Tool (G00770661) has been retracted from Gartner.com. The interactive tools associated with this publication have been retired and are no longer available. This information is now available in the “Gartner Vendor Revenue Profiles” document, a downloadable file that provides an easy way to compare these VRPs across the market segments.
1 May 2023
Market Guide for Ad Tech Platforms (G00783614) has been revised to correct the name of Epsilon’s product in the Representative Vendors table. It is Epsilon Digital, not Conversant. The revised document is now available on gartner.com.
Tool: Roadmapping Your IT Skills for the Future (G00779472) was republished. Pages 3, 7 and 10 of the attached PowerPoint Presentation were updated to name IaaS, rather than SaaS, as a critical skill. The revised document is now available on gartner.com.
28 April 2023
Magic Quadrant for Manufacturing Execution Systems (G00773954) has been republished. Strengths for Körber were updated to reflect a no-code master batch record (MBR) designer and to clarify that the company’s Pharma Academy includes Werum PAS-X Learn. An updated version of this document is now available on gartner.com.
Digital IQ Index: Inside Retail Banking Performance 2022 (G00783447) has been revised. Due to a data collection resource that was not correctly attributed to one Index brand, all brands were rescored. Except for the affected brand, the impact on ranking, scores and classes for other Index brands was minimal. All figures and tables in the document have been updated to reflect the new scoring, and one statistic in the National Banks section was updated. The revised document is now available on gartner.com.
27 April 2023
The Top 10 Gotchas of Microsoft Intune (G00787178) has been republished to capture parent company Netwrix’s acquisition of “PolicyPak”. An updated version of this document is now available on gartner.com.
Market Share: Outsourced Semiconductor Assembly and Test Service Provider, Worldwide, 2022 (G00776614) has been republished to correct revenue double counting in the downloadable Excel file. An updated version of this document is now available on gartner.com.
Vendor Rating: Deloitte (G00770967) has been revised to correctly reflect Deloitte’s consulting market share for 2021 and the company’s YoY revenue growth in CA&T in FY22. An updated version of this document is now available on gartner.com.
25 April 2023
Toolkit: Assessment for Evolving to the Service-Optimized I&T Operating Model (G00780216) has been republished to correct a calculation in the downloadable Excel attachment, and to clarify the instructions for using the attachment in Table 1. An updated version of this document is now available on gartner.com.
24 April 2023
Predicts 2023: Surfing the Waves of Change in B2B Sales Talent (G00780417) has been revised to correct the survey data in the second bullet of the Strategic Planning Assumption section: “By 2027, 50% of total sales operations roles will be filled with talent that has either an M.B.A. or STEM background.” The revised document is now available on gartner.com.
20 April 2023
Changing and Emerging Needs Product Managers Must Address in the Data Management Market (G00788468) has been republished to slightly revise the document title because there is another active document on Gartner.com with the same title. An updated version of this document is now available on gartner.com.
Mastering Influence: A Step-by-Step Guide Using the IMPACT Framework (G00785852) has been republished to add a downloadable PowerPoint file. An updated version of this document is now available on gartner.com.
19 April 2023
Ignition Guide to Setting Up a Sales Team as a Tech CEO (G00779886) has been republished to update the Onboarding and Training Activities for the Sales Team Toolhyperlink with its correct version. An updated version of this document is now available on gartner.com.
18 April 2023
Forecast: Enterprise Network Equipment by Market Segment, Worldwide, 2021-2027, 1Q23 Update (G00787695): This research notes has been republished to correct the WLAN total estimates, which erroneously excluded WLAN controllers. This was a labelling issue, the estimates for the overall enterprise network equipment market remain unchanged. An updated version of this document is now available on gartner.com.
14 April 2023
Tech CEO Annual Survey: Take-Aways for Navigating Customer-Centric Pivots (G00782258) was revised to correct Figure 2 so that Operating Profit Margin (EBIT) is now in the favorable KPIs section and Customer Acquisition Cost is now in the unfavorable KPIs section. Corresponding text above Figure 2 was also corrected to accurately reflect these changes. An updated version of the document is now available on gartner.com.
Tool: Annual IT Spending Template for Midsize Enterprise CIOs (G00782694) has been republished to correct the formulas in the Dashboard tab of the downloadable Excel attachment. An updated version of this document is now available on gartner.com.
12 April 2023
In Tech CEO Tool: Leading Now Through Uncertainty — A Diagnostic for Improving Strategy, Financials and Talent (G00783813), the Excel tool contained some ActiveX errors, and some of the tool’s buttons failed to work on some computers. The errors have been corrected, and the updated report is now available on gartner.com.
7 April 2023
Market Guide for Innovation Management Tools (G00763383) has been republished to amend the Representative Vendors of Innovation Management Tools table and Vendor Profile for Wazoku. We corrected Wazoku's product names, year founded and revenue from this market. An updated version of this document is now available on gartner.com.
The Upcoming M&A-Driven IT Services Market Shake-Up (G00778288) has been retracted from Gartner.com. Following an internal review, this document has been retracted due to quality concerns.
Emerging Tech: Top Use Cases for Network Detection and Response (G00788097) has been republished to add two vendors — Vectra and VMware — to the Example of NDR Vendors section. An updated version of the document is now available on gartner.com.
6 April 2023
Market Guide for Speech Analytics Platforms (G00781108) has been revised to update the company named VoiceBase to LivePerson due to a recent acquisition. Its product name has also been updated. The revised document is now available on gartner.com.
A CTO’s Guide to Navigating the Cloud-Native Container Ecosystem (G00785512) was republished 6 April 2023. A vendor name was corrected from Grey Matter to greymatter.io. The revised document is now available on gartner.com.
5 April 2023
Magic Quadrant for Process Mining Tools (G00774746) was republished 5 April 2023. IBM (Cognitive Technology) was changed to IBM because IBM acquired Cognitive Technology in 2021, which was before the Magic Quadrant review period. The revised document is now available on gartner.com.
4 April 2023
Market Guide for Servers (G00729953) has been republished. The section about xFusion was updated to reflect the correct date that the company started operations. The revised document is now available on Gartner.com.
Competitive Landscape: Digital Health Platforms (G00773800) has been republished. Figure 1 was revised to include System Integrators as a DHP market positioning category, as was the corresponding representative list in the Competitive Situation and Trends section of the analysis. Figure 1 and its preceding text were revised to clarify that representative vendors named are those included in Gartner’s Market Guide for Digital Health Platforms. An updated version of this document is now available on gartner.com.
3 April 2023
Corporate Real Estate Budget & Efficiency Benchmark (G00776621) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Ignition Guide for Building or Refreshing a Sales Training Program (G00786136) was republished to update Figure 1. The figure now distinguishes the sample size and survey for each of the data points presented. The revised document is available on gartner.com.
31 March 2023
Use Layered Engagement Planning to Build a Proactive Analyst Relations Program (G00781380) has been republished to update the Engagement Cadence Tool hyperlink with its most recent version. An updated version of this document is now available on gartner.com.
29 March 2023
Forecast: DRAM Market Statistics, Supply and Demand, Worldwide, 2020-2027, 1Q23 Update has been republished to correct devices and telecom services data in the downloadable Excel file as well as the Wrapper. An updated version of this document is now available on gartner.com.
Forecast: NAND Flash Market Statistics, Supply and Demand, Worldwide, 2020-2027, 1Q23 (G00783404) Update has been republished to correct Table 8-1 and 8-2 year 2021 onwards and Table 3-1 was reissued in the downloadable Excel file. An updated version of this document is now available on gartner.com.
4 Actions CMOs Take to Drive Customer Retention During a Recession (G00768339) has been republished. Figure 2 has been updated to reflect that successful organizations have marketing leaders more likely to be involved in VoC and Customer Journey Mapping at a 1.5x and 1.2x rate, respectively. Those numbers were originally flipped. Figure 3 has been updated to show that user experience is exceeds expectations at a 2x (not 3x, as originally stated) rate among organizations with CX programs in place for more than five years. And Figure 4 has been updated to show that on-time delivery is 1.3x, not 1.2x, more prevalent.
28 March 2023
Market Guide for Enterprise Asset Management Software (G00763703) has been republished to correct the vendor name “Fiix by Rockwell Automation” in multiple instances throughout the document. An updated version of this document is now available on gartner.com.
27 March 2023
Gartner Market Share Data: Top 10 Vendors by Market Segment, Worldwide, 2021 (G00782932) Excel Wrapper has been republished to add a note in order to communicate retirement of related Market Share Navigator interactive tool. An updated version of this document is now available on gartner.com.
24 March 2023
Supply Chain Executive Report: Supply Chain Success Depends on the Frontline Employee Experience (G00762556) has been republished. In the section “The Resilience of the Frontline Supervisor — How Are They Doing?,” content was clarified to reflect that Schneider Electric leverages its employees’ own personal mobile devices equipped with Microsoft Teams’ mobile app to strengthen the frontline employee and supervisor experience. An updated version of this document is now available on gartner.com.
The Tech CEO Guide to Managing Product-Led Growth Lead Progression (G00775523) has been republished to correct the spelling of Activation/Onboarding in Figure 1: A PLG Lead Progression. An updated version of the document is now available on gartner.com.
Understanding the Key Elements of a Product-Led Growth Lead Progression (G00766309) has been republished to correct the spelling of Activation/Onboarding in Figure 2: A PLG Lead Progression. An updated version of the document is now available on gartner.com.
22 March 2023
Competitive Landscape: Renewable Energy Management Systems (G00748473) has been republished. In Figure 1, we corrected the categorization of the two lists of example vendors, placing CGI, GE Renewable Energy, Mahindra Teqo and SparkCognition in the “Asset-Centric Providers” category and BaxEnergy, Bazefield, Power Factors and Sentient Science in the “Renewable Energy Specialists” category. An updated version of this document is now available on gartner.com.
21 March 2023
Supply Chain Maturity Assessment for Retail Demand-Driven Supply Chain (G00719484) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
14 March 2023
Toolkit: Business Calculator for Projecting the Total Cost of Ownership for P&C Core Platforms (G00775982) has been republished to correct a calculation in the Implementation Costs tab of the downloadable Excel attachment. An updated version of this document is now available on gartner.com.
Magic Quadrant for Indoor Location Services (G00767238) has been revised to provide more details in the Vendors Dropped section. The revised document is now available on gartner.com.
10 March 2023
2021 Leadership Development Benchmarking Report (G00763966) has been republished to correct data in Figures 2 and 3. An updated version is now available on gartner.com.
Compliance Program Charter (Premier Senior Marketing, Inc.) (G00437487) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.”
Compliance Program Charter (Eagle Pharmaceuticals) (G00437486) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.”
9 March 2023
Market Guide for Energy Trading and Risk Management Systems (G00750504) has been republished. In the Market Description section, we corrected Figure 3, which was displaying incorrect selections for the vendors Hitachi Energy, IGNITE CTRM and ION (RightAngle). In the Market Analysis section, we corrected Figure 5, which was displaying incorrect selections for the vendor ION (Aspect). In Table 3 in the Representative Vendors section, we corrected the location of the headquarters listed for the vendor Amphora, and we changed Amphora’s “Percentage of Clients in Latest Release” from 10% to 100%. Additionally, we corrected the name of the vendor Murex in multiple locations throughout the document. An updated version of this document is now available on gartner.com.
8 March 2023
Market Guide for Email Security (G00760247) has been republished to replace all Barracuda product names with “Barracuda Email Protection.” To replace all Mimecast products with “Email Security, Cloud Gateway” and “Email Security, Cloud Integrated.” To replace “Cisco Secure Email Cloud Mailbox” with “Cisco Secure Email Threat Defense” and remove “Cisco Secure Email Phishing Defense.” To remove vendor Barracuda from Note 3. The revised document is now available on gartner.com.
Tool: Build a Compelling Business Case for Knowledge Management (G00778012) has been revised to correct the color coding of slide 10: “Risk Assessment (2 of 2).” The lowest score range is now green, and the highest is red. The revised document is now available on gartner.com.
3 March 2023
Digital IQ Index: Inside Retail Banking Performance 2022 (G00783447) has been revised to replace the first table in the Rankings section (overall rank and score), in order to align with the brands listed in the second table in the Rankings section (YoY change). The revised document is now available on gartner.com.
1 March 2023
Tool: Risk Interdependencies (G00787743) has been temporarily retracted while we address technical issues.
28 February 2023
Forecast Analysis: IT Operations Management Software, Worldwide (G00784269) has been republished to update Table 1 to include missing data. An updated version of the document is now available on Gartner.com.
27 February 2023
Market Guide for Account-Planning Tools (G00760007) has been republished. The Representative Summary Functionality and Capabilities of APT Vendors table has been updated to reflect that SalesMethods has the Account-Based Strategies capability.
Market Guide for Digital Accessibility (G00760204) has been republished. The list of products and services from Deque Systems was updated to more accurately reflect their offerings. The research was also updated to denote the company as a well-established vendor.
24 February 2023
Ignition Guide to Selecting a Manufacturing Operations Software Vendor (G00783517) has been republished to provide a corrected version of the document’s attached Manufacturing Operations Software Functionality Identification Tool. An updated version is now available on gartner.com.
23 February 2023
Market Guide for Managed Detection and Response Services (G00761083) has been republished to replace “Open Systems” with “Ontinue (the MDR division of Open Systems)” in the Representative Vendor Table. The revised document is now available on gartner.com
22 February 2023
Market Share Analysis: Communications Service Provider Operational Technology, Worldwide, 2021 (G00763249) has been republished to correct the year in the title to 2021 to accurately reflect the year of the market share data included in the research. An updated version of this document is now available on gartner.com.
The Chief Sales Officer: 1Q 2023 (G00783980) has been republished to update two data points in the article “The CSO Perspective on a Unified Commercial Strategy.” While the key findings of the article remain the same, we want to ensure our readers have the most current data on the topic. The revised document is now available on gartner.com.
21 February 2023
Competitive Landscape: Emotion AI Technologies (G00780862) was revised to update Table 1 by adding vendor capabilities that were accidentally omitted from the original version. An updated version of this document is now available on gartner.com.
20 February 2023
Enterprise 5G Opportunity Is Playing Out at a Different Pace in Different Industry Verticals (G00781473) has been republished to add energy-sector data that was erroneously omitted from Figure 1. An updated version of this document is now available on gartner.com.
E2E Supply Chain Ecosystem Collaboration: Part 1 — Before Thinking About the Technology, Clarify the Business Capabilities (G00773143) has been temporarily retracted while we clarify our guidance regarding the use of the SCOR model. If you have downloaded this document, please discard it. We will notify readers when the document has been revised and republished.
17 February 2023
Market Guide for Data Masking (G00763612) has been republished to correct the vendor K2View’s product name to “K2View Data Masking” in Table 1 and move the vendor K2View from the DDM category to the category that covers DDM, SDM and USR in Figure 2. A revised version of this document is now available on gartner.com.
Market Definitions and Methodology: Gartner Market Databook (G00770616) has been republished to correct the placement of vertical specific software (VSS) in Figure 2 (Overall IT to Enterprise IT Mapping). Enterprise software includes VSS. An updated version of this document is now available on gartner.com.
Functional Focus Is a Key Reason We Can’t Get Enough Value From Our Supply Chain Digital Investments (G00777507) has been temporarily retracted while we clarify our guidance regarding the use of the SCOR model. If you have downloaded this document, please discard it. We will notify readers when the document has been revised and republished.
Quick Answer: What CSCOs Should Know About ChatGPT’s Capabilities and Pitfalls (G00787205) was revised to make a correction in the "Caution Is Imperative When Making Major AI-Based Decisions" section. We clarified that Gartner does not recommend automating use of ChatGPT output ever. An updated version of the document is now available on gartner.com.
Data Interactive: CIO Plans to Deploy Emerging Technologies by 2025 (G00785819) has been republished to correct an error in the alignment of the source data file that caused incorrect data to be shown when a filter was applied. An updated version of this document is now available on gartner.com.
16 February 2023
Key Legal Budget, Staffing and Spending Trends for General Counsel in 2023 (G00781488) has been republished to correct the n sizes and source line for Figure 15. An updated version is now available on gartner.com.
Financial Score for Insurance CIOs (G00782126) was temporarily retracted to resolve an internal error. It has been republished and an updated version of this document is now available on gartner.com.
Financial Services Score for Banking CIOs (G00777232) was temporarily retracted to resolve an internal error. It has been republished and an updated version of this document is now available on gartner.com.
13 February 2023
Forecast: Hard-Disk Drives, Worldwide, 2020-2026, 4Q22 Update (G00779854): Excel Wrapper has been republished to correct the data in Table 3.2 which included some data from table 1.1 and 3.1, but was not copied properly. An updated version of this document is now available on gartner.com.
Sales Budget, Operations and Efficiency Benchmark (G00752935) has been republished. The downloadable Participation Guide has been replaced with a new version where new slides 123 and 130 have been added and slides 124 to 129 and 131 to 132 were updated with new subtitles to help the clients better understand the metrics. The revised document is now available on gartner.com.
Tool: Materiality Assessment (G00785414) has been republished to add troubleshooting guidance. An updated version is now available on gartner.com.
10 February 2023
Tool: Guide to Selecting Digital Adoption Platform Vendors (G00773001) has been republished to correct and add some information about WalkMe and Whatfix in the Industry Verticals, Product Information, Capabilities, and Deployment tabs of the downloadable Excel Tool file. A revised version of this document is now available on gartner.com.
Emerging Tech Impact Radar: Compute and Storage (G00766553) was revised to correct the BMaaS mass score in the body text to medium from high to align with the section score. An updated version of the document is now available on gartner.com.
Top Unified Retail Commerce Execution Trends for CIOs 2023 (G00780761) has been republished to clarify the implications listed in Trend 8: Retail Media Networks Are Creating New Revenue Opportunities. An updated version of this document is now available on gartner.com.
Ignition Guide to Developing a Global DEI Strategy (G00785025) has been republished to correct the title on slide 5 of the Employee Survey Tool from “Organizationwide DEI Feedback, Cont.” to “Team/Individual DEI Feedback.” An updated version is now available on gartner.com.
8 February 2023
How to Select DevSecOps Tools for Secure Software Delivery (G00772114) has been republished to remove vendor links in Table 1 due to a technical issue with the PDF output. A revised version of this document is now available on gartner.com.
7 February 2023
Market Guide for Media Measurement (G00761407) has been revised to change a product name in the Representative Vendors table. One of Innovid’s products is InnovidXP, not TVSquared. The revised document is now available on gartner.com.
Quick Answer: Why Should Service Leaders Care About ChatGPT? (G00785117) has been temporarily retracted while we complete an internal review. If you downloaded this document, please discard it. We will notify you when the document has been updated and republished.
2 February 2023
Statistical Sampling Training Library (G00782382) has been republished. In Lesson 2, the table on Slide 15 has been updated to clarify that the data is for illustrative purposes only.
Tool: Checklist for Negotiating Optimal Cloud Security Contract Terms and Conditions (G00772188) has been republished to correct missing information from cell B22 on the Cloud Security Terms & Ratings tab of the Excel deliverable. An updated version of this document is now available on gartner.com.
Emerging Tech: Venture Capital Growth Insights for Generative AI (G00776430) was revised to correct the 2021 versus 2020 AI-assisted drug discovery numbers in the text to align with Figure 2. An updated version of the document is now available on gartner.com.
1 February 2023
Market Opportunity Map: IT Services, Worldwide (G00781761) was revised to correct the Note line in Figure 1 to indicate the dollar amounts represent billions, not millions. An updated version of the document is now available on gartner.com.
31 January 2023
Forecast Analysis: Semiconductors and Electronics, Worldwide (G00781818) has been republished to replaced Figure 3, which now reflects market data as of 4Q22. An updated version of this document is now available on gartner.com.
30 January 2023
Leadership Vision for 2023: Security and Risk Management (G00758615) has been republished. A graphic on page 3 of the PowerPoint deck has been updated. 2023 dates have been corrected to 2022 on slides 13 and 14. The title and stats on slide 14 have been corrected. An updated version of this document is now available on gartner.com.
Tool: Vendor Identification for Third-Party Risk Management Solutions (G00762850) has been revised to update information about Supply Wisdom. The revised document is now available on gartner.com.
Case Study: Naval Information Warfare Center Pacific’s Go-to Innovation Techniques (G00781090) has been republished to modify the title of the document to more closely reflect the strategy highlighted in the case study. An updated version of this document is now available on gartner.com.
27 January 2023
Infographic: 2023 Recruiting Innovations Bullseye (G00783748) has been republished to correct the miscategorization of the following technologies on the bullseye: automated scheduling tools, API connectors, applicant tracking system, hiring team collaboration tools and contingent workforce management platforms. An updated version is now available on gartner.com.
24 January 2023
Quick Answer: Should You Bundle UCaaS and CCaaS or Keep Them Separate? (G00778489). The list of UCaaS vendors offering self-developed CCaaS solutions was updated to include Cisco.”
20 January 2023
Gartner Peer Insights ‘Lessons Learned: Implementing Warehouse Management Systems (G00764011) has been republished to fix a figure and also number issues in the demographics table. An updated version of this document is now available on Gartner.com.
19 January 2023
Cool Vendors in AI Core Technologies (G00776792) has been republished. The vendor profile for causaLens was updated to provide the correct name for the company’s causal AI platform and to more accurately describe the platform’s capabilities. The revised document is now available on gartner.com.
Best Practices for Developing Privacy Training and Communication in a Hybrid Work Environment (G00756265) has been republished. Inaccurate information regarding Dell’s practice has been corrected. An updated version of this document is now available on gartner.com.
Gartner Future Directions 2023: The Age of Disruptions — By Gartner Futures Lab (G00780939) has been temporarily retracted to make updates to the text. We will republish the document when complete.
17 January 2023
Market Guide for Revenue Intelligence Platforms (G00761411) has been republished. Table 2, showing the representative vendors, has been corrected to reflect that Gong’s product name is simply “Gong.”
Market Guide for AI Trust, Risk and Security Management (G00758388) has been republished to amend the name of the vendor One Data and its product in Table 3 (Representative ModelOps vendors). An updated version of this document is now available on gartner.com.
13 January 2023
Market Guide for Retail Distributed Order Management Systems (G00746392) has been republished. Kibo’s vendor profile has been updated to more accurately reflect its offering and new clients. Proximis headquarters has been corrected to London, England, and its Table 4 hyperlink has been updated. An updated version of this document is now available on gartner.com.
Improving Gender Parity in Logistics (G00778289) has been revised to remove “WeGO” from the description of the HPE program and from Figure 4. An updated version of this document is now available on gartner.com.
12 January 2023
Case Study: Using Continuous Threat Exposure Management to Address Zero-Day Vulnerabilities (G00776807) has been retracted as it was published without the organization’s approval.
Improving Gender Parity in Logistics (G00778289) has been revised to replace Figure 4 with the proper content. An updated version of this document is now available on gartner.com.
Basic Auditing Principles Online Training Course (G00711344) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Gartner Courses (G00726002) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
10 January 2023
IT Score for Software Engineering Leaders (G00757386) has been retired. Please reach out to your Gartner service or sales partner for more information.
9 January 2023
Tool: IAM Professional Services Listing (G00765972) has been has been updated to more accurately reflect changes to vendor partnerships, operating regions and names. An updated version of this document is now available on gartner.com.
2022 Audit Plan Hot Spots Interactive Tool (G00759346) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
4 January 2023
Digital IQ Outlook: Pharma Rx 2022 (G00775887) has been revised to update citations in Figures 6 and 12, Key Findings, and Evidence – adding the 2021 Gartner Consumer Priorities Survey and the Gartner Consumer Community. The revised document is now available on gartner.com.
3 January 2023
How Tech CEOs Can Overcome the Challenges of Credit-Based Pricing Strategies (G00771442) has been republished to correct the Year 2b data in Figure 3. The exchange rate of currency to credits for Year 2b is $125. An updated version of the document is now available on gartner.com.
Emerging Tech Impact Radar: Security (G00766277) has been updated. In the listing of sample vendors participating in the market for cyber-physical system security systems, we have corrected a vendor name to “Verve Industrial.” An updated version of this document is now available on gartner.com.
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