Published: 13 March 2023
Capabilities of enterprise conversational AI platforms are evolving to offer more domain-specific modules, broader multilingual support and wider-ranging integration options. This research helps application leaders choose the offerings that fit their requirements from a range of 19 vendors.
Organizations demand more domain- and industry-specific conversational AI solutions incorporating a broader set of prebuilt modules that improve implementation timelines and business outcomes.
Emerging markets represent a largely unexplored frontier for conversational AI, where common challenges include the complexity of multilingual environments and the understanding of local needs in terms of, for example, channels and customer experience (CX).
Customer-facing use cases for chatbots are evolving toward the incorporation of more omnichannel user journeys and dependencies on a diverse range of natural language processing (NLP) and automation technologies, such as voice biometric authentication, robotic processing automation (RPA) or intelligent document processing
Analysts:
As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.
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We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.
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We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.
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