Key Takeaways

• With GenAI, I&O leaders have a powerful tool for generative transformation.

  • “Decide your ambition, from improving the Everyday, to Game-Changing."

  • “Keep skills at the forefront. And remember that GenAI is about staff augmentation, not replacement.”

  • “Establish guardrails to protect your data and mitigate risks. Distrust and Verify what GenAI delivers.”

  • “Finally, build and execute an adaptable plan. Start now with the Everyday improvements, but aspire for the Game-Changing."

• “Infrastructure platform engineering is your future. It is the second important ingredient in your generative transformation.”

• Platform engineering transformation focuses on four principles:

  • Platforms need to be delivered as products.

  • Start with the thinnest viable platform.

  • The platforms need to be demand driven.

  • Platforms should provide easy, paved roads for users.

• “Empower your teams not just with new tools and skills, but with a generative mindset.”

• "Start by shifting to outcome-based hiring that focuses on capabilities, not jobs. Encourage existing staff to explore new skills. Finally, create an inviting culture where failure is an acceptable part of the learning process."

Key Takeaways

• Machine Customers: “Machine customers act on behalf of a human customer, organization or may stand alone. They provide new opportunities for I&O to support revenue, efficiencies and manage customer relationships.”  

• AI Trust, Risk and Security Management (AI TRiSM): “AI TRiSM supports AI model governance, trustworthiness, fairness, reliability, robustness, efficacy and data protection. It protects organizations from AI-related privacy breaches, security incidents, bias and unintentional results.” 

• Augmented-Connected Workforce: “Augmented-connected workforce is the intentional management, and customization of technology services to support the workforce’s experience, well-being and ability to develop their own skills.”

• Continuous Threat Exposure Management (CTEM): “A CTEM program is an integrated, iterative approach to prioritizing potential treatments and continually refining security posture improvements. It provides an actionable security plan with business-based priorities.” 

• Democratized Generative AI (GenAI): “GenAI will enable the democratization of knowledge and skills by allowing the use of conversation and natural language. It will improve agility, adaptability and composability for I&O.” 

  Learn more in the Gartner press release “Gartner Identifies the Top Trends Impacting Infrastructure and Operations for 2024.”
  

Key Takeaways

• According to a Gartner webinar in April 2023, 19% of IT executives are already piloting or producing GenAI and 70% are in the investigation stage.

• “As more businesses deploy private language learning models (LLMs) or deploy retrieval augmented generation (RAG) architectures or fine-tune models, I&O needs to curate a next-gen infrastructure for it.”

• “GenAI will also be impactful in helping I&O run more resilient and efficient IT Ops.”

• “GenAI models and applications require significant investments in specialized training infrastructure due to their massive size. This is increasing the amount of infrastructure required for initial training, retraining and inferencing.”

• To consume GenAI capabilities, I&O leaders can follow five main approaches:

  1. Consume GenAI embedded in apps

  2. Embed GenAI APIs in a custom app frame

  3. Extend GenAI models via data retrieval

  4. Extend GenAI models via fine-tuning

  5. Build custom models From scratch